About us

Overview

Brels Infotech Ltd. was established to provide specialist advice, support, and total solution to organizations seeking to make effective commercial use of Information Technology. Since its inception, the company has accumulated hundreds of years of Object Technology experience and has provided services to a large number of businesses including some of the most successful banking, finance, communication and manufacturing companies in India.

Today, the company is one of the major IT Solution Provider Companies in India having major offices and production centres in Calcutta, Bombay and Madras and operates throughout India and overseas. The company has positioned itself to provide strategic solutions in Information Technology to various businesses by planning a range of IT services to help companies focus on their main business and derive the benefits of technology applications efficiently developed, implemented and supported by professionals with strong credentials.

BRELS is the brainchild of the people who are pioneers in the Computer Industry for the last 20 years. They are IT professionals and experts from functional as well as technical fields with a strong track record in business automation having experience servicing the IT industry in all fields and vocation of business, ranging from traders to industrialists, education institutes to Govt. organizations, and professionals to consultants.

People Behind

The Company is strongly backed by people who are the pioneers in the Computer Industry for the last 20 years. The team includes experts from functional as well as technical fields. There are professional Chartered Accountants, Cost Accountants, MBAs, MCAs and MCSS who have long experience servicing the IT industry in all the fields and vocations of business, ranging from traders to industrialists, education institutes to government organizations, professionals to consultants, employed to self-employed, and so many. Identifying client needs and implementing successfully the most appropriate projects for them on time is their speciality.

Excellent computing resources, communication facilities and cost-effectiveness complement our capabilities in project management, system design and programming. Ongoing training and advanced skills development are an integral part to enhance the productivity and quality of our workforce.

Objective

To stay close to the clients, anticipate their technological requirements and satisfy their specific needs through the widespread use of highly Cost-Effective tools and practice methodology.
To establish and maintain service excellence, integrity, quality and expertise.
To harness outstanding Global Technology and work with the best experts and professionals.
To apply an open, resourceful, no-fuss approach to making solutions fit problems.
To offer a complete spectrum of Consultation and Developmental Services from Business and IT strategy to System Integration & Operations Management.
The quality control department endeavours to achieve and sustain the quality of production as per client-mandated guidelines. Thus, providing services that consistently satisfy the needs and expectations of its customers. To ensure high quality of service at Brels, We follow the Total Quality Management (TQM) process.
The Operation Department at Brels caters to actual day-to-day processes that take place in the Center.

The primary objective of the department is to ensure that: "Each Project/ Campaign that qualifies in the Quality Management System will meet the Client Expectations and Strive for continuous. Improvement."

The Operations Management followed by Team Leaders handles independent groups of Agents who make up the OPS team.

We have included a typical Operations Process specifically for a lead Generation Campaign further in this document. Although the process defined is for Lead Generation, it acts as a stepping-stone for the department to build on to another similar process for all kinds of businesses.
The Typical Operations Process Flowchart is a more generalized description of the Operations Process.
The Human Resources Department a Brels has been developed in a way to enable managers and supervisors to fulfil their human resources responsibilities effectively. by providing parameters and guidance for decision-making, as well as providing all staff with user-friendly and accessible information.

Although the department carries out the front-end activities, the core selection process involves the Operations Department. This helps the OPS department in identifying the perfect candidates for the program. This, in turn, ensures that the OPS objective is met, the Service Level Agreements adhere t and 'the overall performance of the centre is boosted.

"Every employee of Brels work towards providing Complete Quality Assurance to the vendors and clients through a set of planned and systematic processes that are implemented within the quality system and demonstrated as needed to fulfill all requirements for Total Quality Management"

Focus

BRELS INOTECH has positioned itself to provide strategic solutions in Information Technology to various businesses in India by planning a range of back office / BPO services to help companies focus on their main business and drive the benefits of technologies applications efficiently developed. implemented and supported by professionals with strong credentials.

Business today face increasing challenges, ranging from simply surviving in the face of this reasons economic downturn, to maintaining profitability in the face of fierce competition. Brels fully recognizes these challenges and aims to provide clients with the optimum tools and resources.

The company focuses on anticipating the technological requirements of our clients by staying close to them and providing them with solutions to satisfy their specific needs through the use of highly cost-effective tools and practice methodology. The expert team is committed to providing its customers with the best technology available in the world. The team's constant endeavour is to take the customers where the world goes, keeping them always updated, upgraded and at par with the latest in the industry.

AIM

Brels mission is to provide high-end customer service through the contact centre. So, we are committed to ensuring that service requirements are adhered to throughout our processes. Generating a high degree of employee motivation by providing an environment of equal opportunity, fair treatment and scope for growth.

Operating and establishing "partnership relationship" with our clients by providing competitive effective options.

Methodology

We believe in involving clients to evolve optimal solutions based on their specific requirements and then developing quality solutions within the time frame and clients' budget frames.

Edge